DahrTours
    DahrTours

    Cancellation Policy

    Last updated: 01 February 2026

    1. Standard Cancellation Policy

    • Free cancellation up to 24 hours before the experience start time for a full refund.
    • Cancellations made less than 24 hours before the start time are non-refundable.
    • No-shows are non-refundable.

    2. Modified or Rescheduled Bookings

    • You may reschedule your booking free of charge up to 24 hours before the experience.
    • Rescheduling is subject to availability on the new date.
    • Only one reschedule is permitted per booking.

    3. Operator-Initiated Cancellations

    • If an experience is cancelled by the operator due to weather, safety, or operational reasons, you will receive a full refund or the option to reschedule.
    • Dahr Tours is not liable for indirect costs such as transportation or accommodation.

    4. Refund Processing

    • Approved refunds are processed within 5–10 business days to the original payment method.
    • Bank processing times may add an additional 3–5 business days.

    5. Non-Refundable Experiences

    • Certain premium or time-limited experiences are marked as non-refundable at the time of purchase.
    • These are clearly labeled on the booking page before you confirm.

    6. How to Cancel

    • Log in to your Dahr Tours account and navigate to 'My Bookings'.
    • Select the booking you wish to cancel and follow the prompts.
    • Alternatively, contact our support team at support@dahrtours.com.